Cancellations Your appointments are very important. Appointments are reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully require 48 hours notice for cancellations or changes. If you cancel your appointment 48 hours in advance you will be charged for 50% the cost of the service for which you were scheduled. Same day cancellations will be charged 100% the cost of the service scheduled. Should this happen more than once, it will prohibit you from scheduling future appointments with Dayra Belem.
No Call / No Shows If you do not contact us to cancel/reschedule and do not show up on the scheduled date and time of your appointment you will be charged 100% the cost of the service originally scheduled.
Tardiness We have a 15 minute lateness policy. If you are running late, please call ahead to let us know. Should you arrive beyond 15 minutes late, you may have to forfeit your appointment completely and you will be charged 100% the cost of the services scheduled. Should this happen more than once, it will prohibit you from scheduling future services with Dayra Belem.
Credit Card Required A credit card is required to be kept on file to schedule an appointment. We require 48 hours notice to CANCEL an appointment. In the case that 48 hours notice is not given for a cancellation/rescheduling, Dayra Belem reserves the right to and will charge the credit card on file.
Confirmation Text As a courtesy, you will receive a confirmation text that you will need to reply to. However, if you do not confirm, your appointment will be cancelled and a cancellation fee will apply. Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed/cancelled appointments and the cancellation fee.
No Additional Guests / Children / Animals For the safety and sanitation of our guests, Dayra Belem does not allow children, animals or additional guests without an appointment at the salon. IT IS OUR PRIORITY TO CONDUCT THOROUGH CONSULTATIONS FOR ALL SERVICES PROVIDED THROUGH THE SALON, HOWEVER IT IS EACH CLIENT'S PERSONAL RESPONSIBILITY TO BE UPFRONT AND HONEST ABOUT THEIR HAIR HISTORY.
ANY DAMAGE CAUSED TO THE HAIR AS A RESULT OF UNDIVULGED INFORMATION DURING THE CONSULTATION IS NOT THE RESPONSIBILITY OF DAYRA BELEM.
THANK YOU FOR YOUR SUPPORT AND UNDERSTANDING OF OUR SALON POLICIES!
*WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE*